Frequently Asked Questions
Everything you need to know about shopping with Nine West.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We accept returns of unworn, unwashed merchandise within 30 days of purchase. Items must be returned in their original packaging with all tags attached.
Do you offer international shipping?
Currently, we ship to addresses within the United States and select international territories. Shipping fees and delivery times vary depending on the destination.
How do I determine my correct shoe size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make changes or cancellations, but you may return the items once received.